Can I order takeaway from my local Haute Dolci?
You can order takeaway for collection straight from our website www.hautedolci.co.uk/orderonline.
Do you deliver to my address?
We offer delivery via Deliveroo or UberEATS to bring the Haute Dolci experience straight to your home. We have launched this for the majority of our locations, please check Deliveroo or UberEATS for more information. If you are not close to these locations, we hope to launch this service across more of our locations in the coming months, so stay tuned!
An item is missing from my delivery – what should I do?
Please check your confirmation email and hit the order help link to chat to the Deliveroo/UberEATS support team.
I’ve received confirmation that my order has been delivered, but my food has not arrived – what should I do?
Please check your confirmation email and hit the order help link to chat to the Deliveroo/UberEATS support team.
How do I find the number of the restaurant that is delivering my order?
Please check your confirmation email to find the restaurant contact details or visit the Stores tab on our website.
I have the Dolci Key app – can I earn points with my delivery orders?
Not at the moment. We are currently working on this.
I placed an order but did not receive a confirmation email, so have you got my order?
If you reached the confirmation screen after placing your order and paying for it, then it’s likely that the confirmation email just didn’t reach you, so check your junk folder and make sure your email is working. If you didn’t get to the confirmation screen and didn’t get an email it’s likely something went wrong, and your order hasn’t gone through. Please try again or select the order help link.
What happens if my payment fails?
You’ll be notified immediately if the payment doesn’t go through. If you’ve tried again and it’s still not processing, then please contact your bank.
Why has my order been cancelled?
If your order has been cancelled unexpectedly, please contact the Deliveroo or UberEATS Customer Service team via the Help link on your email.
Can I use vouchers or Gift Cards with delivery orders?
Unfortunately, not right now. Haute Dolci Gift Cards can only be used in store. However, if you have a Deliveroo or UberEATS voucher then you can use this.
Can I change or add items to my order?
You can contact the Deliveroo or UberEATS Customer Service team via the Help link on the confirmation email, and we’ll do our best to make sure you get the changes you need.
What happens if I want to cancel my order?
As long as the restaurant has not yet started preparing your order, you’re able to cancel your order via the Help link in your confirmation email. If the restaurant has already started preparing your order and you want to cancel, please get in touch with us, you can do this via the Help link as well.
What if I have allergies?
If you have specific allergies and are concerned about any items on a menu, please contact the restaurant before placing your order.
How do I give you feedback about my delivery experience?
If you want to share some general feedback about your experience please contact us. We’d love to hear what you think!