Loyalty Key

Demand Exclusivity. Earn Rewards.

Unlock the secrets of Haute Dolci® by joining the hunt for one of our iconic keys. Each key grants members access to our loyalty club with points and charms, exclusive offers and benefits. Your very own key will enhance your experience of our boutique venues with priority queuing, discounts, private dining suites, elite offers, double points events and a Secret Menu on offer for all members.

Step 1

Find A Key

Join the adventure and unlock a world of imagination with Haute Dolci®. A delicious challenge unlike any other, our key hunts take place near your local Haute Dolci® stores, so stay tuned on our social media/website for more details. Follow the clues to discover your key, purchase a gift key, or win a key in one of our online competitions.

Follow the hunt at our #gotthekey.

Step 2

Download App

Make the most of every visit with the Got The Key app. Available on the Apple Store and Google Play, the app allows you to access plenty of loyalty benefits, converting your love for desserts into incredible rewards.

Step 3

Register Your Key

After you’ve downloaded the Got The Key app, it’s time to register your Key. To register, just present your Key to a member of staff at one of our restaurants. They will start your account and enroll you on the loyalty scheme, allowing you to start earning rewards immediately.

Find A Store

Step 4

Unlock The Charms

We love our loyal customers, so we’ve ensured that every visit comes with a reward. As you dine with Haute Dolci®, you can enhance your key by purchase one of our sought-after charms to represent your loyalty level. Each new charm comes with extra benefits, making your next trip to Haute Dolci® even more satisfying.

Step 5

Enjoy The Rewards

Every charm comes with its own rewards. You can earn double points at special events, unlock the secret menu, enjoy priority queueing, access special offers, and gain the chance to make private dining reservations. Receive discounts, attend Premiere events, and take part in exclusive competitions as you rise up the Haute Dolci® tiers.

Rewards Scheme

The Haute Dolci® Got the Key loyalty App will collate your points, giving you even more benefits to reward your loyalty. The more points you earn, the more benefits you receive. Collect 7 different charms, each representing a different loyalty level. When a new charm is unlocked, you’ll enjoy new rewards, from exclusive double points events, discounts, competitions, and priority queueing.

Charms

 KeyRedPurpleBlueBlackGoldRose GoldWhite
Points 1005001,5002,5005,000ExclusiveExclusive
Access to the premiere event
Access to private dining
Access to the secret menu
Priority queueing
10% discount for 2 months once store is open
Birthday gift
Dolci double day
Discount 5%10%15%20%25%30%40%
Private dining anytime   
Exclusive menu tasting    
Exclusive invite to premiere event     
Create and name your own dessert     
What Is A Key?

One of the most sought after and iconic status symbols of Haute Dolci® across the country. An Haute Dolci® key opens the door to some of the finest desserts you will ever have tasted. That’s why diners across the country are constantly searching for one of their own. With your own key, you’ll be able to access exclusive member benefits, taking your Dolci® experience to a whole new level. So if you love desserts, you simply need to have one.

How Can I Get A Key?

Our keys can be found, purchased, gifted, or won.

However, the most exciting way to get hold a key is by joining our famous key hunts via our social media page or our website. Whenever we open a new store, we run key hunts in the nearby area. Keys could be anywhere in the vicinity, and the only way to discover their location is via our social media feeds.

If you miss out, don’t worry. Keys can also be won in our regular online competitions. Competitions take place throughout the year. Dazzle us with answers to our challenges, and you could well get hold of a golden key.

Gift keys can also be purchased at any Haute Dolci® locations. They cost a minimum of £20, which can be used as credit for subsequent purchases from the restaurant. Finally, keys can be sent to others with Dolci® Gift Cards. So why not give someone you love the sweetest gift of all?

How Does The Key Work?

A key entitles holders to sign up for the unmissable Haute Dolci® loyalty scheme. Each key comes with a unique code, which grants access to the Haute Dolci® Got The Key loyalty app. When you dine at any Haute Dolci® restaurant, you’ll earn points via the app, which translate to some deliciously enticing benefits.

The loyalty scheme has 8 different tiers, and each tier is represented by a charm. As you earn points, you can unlock charms, providing access to even more exclusive benefits.

All key holders start at the first tier, but you’ll soon be working your way up through the charms. Remember, with a key in your pocket, you can invite as many guests as you like to opening week events. That way, you can share the dining experience and get a head start when rising up the tiers.

Key Benefits

A Dolci® key has many benefits. Added together, they make keys a must-have accessory for serious Dolci® fans. Here’s a quick breakdown of the major perks:

Access to Exclusive Première Events

Before the general public is allowed into our locations, access is restricted to key holders only. That way, you can soak up the atmosphere and sample your neighbourhood’s finest desserts before your friends. Or you can take them with you as guests, sharing the benefits of being an Haute Dolci® key holder. Don’t miss out.

2 Months Discount

Enjoy a discount of 10% for the first 2 months at newly opened stores.

Table Reservations

Make reservations whenever you desire, and enjoy priority booking for our sumptuous private dining suites where we will pamper you and your dining partners. You’ve never experienced luxury dining like this.

Secret Menu

Enjoy access to Haute Dolci’s Secret Menu. Our locations share some of their most innovative, creative desserts exclusive only to key holders.

Queue Priority

Fast track priority queueing means you can enjoy delicious desserts without any delays. Our restaurants are in high demand and we can’t do anything about that. But with a key, you’ll be able to breeze through the queue and take your seat without any hassle, whenever you want to explore our menu.

Charms & Rewards

Collect our exclusive charms, earn extra rewards and find out about events on our loyalty app. Key holders can also attend special events at our restaurants – where we say thank you for being loyal Haute Dolci® patrons.

Private Dining

Book our private dining suites anytime but be sure to reserve as they are in high demand.

Dolci Double Day

Every Tuesday we are gifting the same dessert you order on us. This offer is only for keyholders and can be redeemed in pairs only. Don’t miss out! (Coming soon)

And much more…

Gift/Experience Key

The Haute Dolci® Gift Key is something quite extraordinary. In fact, it could unlock an unforgettable dining experience. So it’s the perfect gift idea for food lovers.

View Gifts
Creating Sweet Memories Creating Sweet Memories
Ready To Book?

Begin Your Luxury Dessert Experience Keyholders Only

View Terms & Conditions

Terms & Conditions

Overview:

Haute Dolci/Resdiary provides you (“you” or “User(s)” as the context may be) with the ability to make reservations at participating restaurants by directly synchronising with the Resdiary’s Reservation System. Once a booking has been confirmed, Haute Dolci® will issue you with an instant Email & Booking Confirmation Number to confirm the Booking. By using Haute Dolci®, you agree to receive confirmation communications through Haute Dolci® related to the booking.

My Key

All customers making reservations must present a Dolci key at the time of arrival.

Payment:

For most Haute Dolci® Bookings, Haute Dolci® does not charge you a Booking Fee. You simply pay the restaurant for your meal after you have dined in the restaurant.

For selected bookings marked as “Haute Dolci® Payments”, restaurants may require a Credit Card prepayment or guarantee in order to secure a booking. The terms of Haute Dolci® Payments will be as follows: 

All payments are between you and the restaurant directly and processed through Stripe. Haute Dolci® or any of its Affiliated Partners are not parties to the transaction.

For bookings that require a Credit Card Prepayment, you will be required to make an upfront payment of a nominated amount (Prepaid Amount) in order to complete the booking. The Prepaid Amount (less any Credit Card Surcharges) will be deducted from your total bill when you dine at the restaurant and you will need to pay any excess over the Prepaid amount or have any unused amount refunded to you directly by the restaurant. All Prepaid Amounts are strictly non-refundable and non-transferable, any changes, cancellations, no-shows and late arrivals are solely at the discretion of The Restaurant.

 

For bookings that require a Credit Card Guarantee, you will be required to provide a guarantee of a fixed amount per person (Guaranteed Amount). There will be no charge to you unless you breach the “Cancellations”, “No Shows”, “Changes” or “Late Arrivals” conditions mentioned in clauses 5 to 8 below, should these conditions be breached the restaurant reserves the right to charge the provided credit card with the Guaranteed Amount.

Booking Confirmation Number:

You will receive a Booking Confirmation Number once your booking has been confirmed and accepted by the restaurant. Please ensure to use this number in all communications with Haute Dolci® or the Restaurant.

Changes:

To make changes to the date, time or number of diners, please contact the restaurant directly at-least 2 hours in advance of your reserved meal time and quote the Booking Confirmation Number. Changes will be subject to the restaurant’s availability. Where the number of diners for a “Haute Dolci® Payments” booking is reduced, the restaurant reserves the right to apply the Guaranteed amount should the dining spend not exceed the guaranteed amount.

Cancellations:

Conditions for cancellations of bookings made via “Haute Dolci® Payments”:

For bookings that require a Credit Card Prepayment, any refunds or cancellations are solely at the discretion of the Restaurant.  For bookings that require a Credit Card Guarantee, if you wish to cancel your reservation please contact the restaurant directly at-least 24 hours in advance of the reserved meal time. Should this condition be breached the restaurant reserves the right to charge the provided credit card with the Guaranteed Amount.

Conditions for cancellations excluding bookings made via “Haute Dolci® Payments”:

If you wish to cancel your reservation, please contact the restaurant directly as soon as possible as different restaurants have different rules about cancellation. For Group Bookings of six (6) or more, please ensure to provide at-least 48 hour’s notice of any planned cancellations. The restaurant's contact details can be found in your confirmation email.

 

The restaurant and/or Haute Dolci® reserve the right to cancel your booking directly within 24 hours of the booking being made.

No Shows

Failure to attend the restaurant at the reserved time without prior notification to the restaurant will result in you being identified as a "no-show." As a result the restaurant may choose to restrict, suspend or cancel your future bookings with them.


Late Arrivals

Please arrive at least 10 minutes in advance of the reserved meal time. The restaurant reserves the right to cancel your booking and allocate your table to other guests if you have not arrived within 10 minutes of the reserved meal time (ie. 10 minutes late.)

Meal Durations:

The restaurant reserves the right to require you to vacate your table after a fair period of time.

Personal Information:

To use our Service, you are required to provide certain information, including your name, first name, telephone number & email address. You must ensure that all the information that you provide to us is true and accurate. Any personal information supplied by you to us will be used by us in accordance with these Booking Conditions and the terms of our Privacy Policy.

Booking Guarantee:

If you make a booking through “Haute Dolci® Payments”, but the restaurant loses, misplaces or simply cannot accommodate the booking through direct fault of its own, then the restaurant agrees to provide you with a complimentary meal or a refund to the value of the Prepaid or Guaranteed Amount. Should the Restaurant fail to honour this obligation, Haute Dolci® or any of its partners will not be liable to you for the Prepaid or Guaranteed Amount.

The above only applies in instances when the booking cannot be honoured. This does not include situations when the restaurant does not have record of your booking but is still able to accommodate you. Requests should be put in writing to info@hautedolci.co.uk.

Additional Partner Conditions:

In addition to these Booking Conditions, the use of associated Restaurant or Affiliate Partners websites, products and services may also be subject to additional terms and conditions. Those terms will be in addition to these Booking Conditions, not a replacement of.

Service Termination:

We have the right to terminate, restrict or suspend your access to any or all the Service if we believe that you are misusing the Service in any way or if you are in breach of these Booking Conditions.

Refunds Policy:

Where Haute Dolci® is obliged to refund you any amount pursuant to these Terms and Conditions, Haute Dolci® aims to initiate your refund within 2 business days (Monday – Friday 9 am to 5 pm UK time). The additional time that it takes for you to receive your refund will depend upon how quickly your financial institution processes the refund. Except to the extent otherwise required by law, including, without limitation, the United Kingdom Consumer Law, Haute Dolci® will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in you receiving any refund due to you, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

Privacy Policy:

You will receive emails & / or other communications related to the fulfilment of your booking and we may use your personal information for that purpose. In addition, you may receive periodic emails from Haute Dolci®, the Restaurant or an Affiliate Partner if you opted to receive such communications at the time of booking. If you would rather not receive email communications from any of these parties, please unsubscribe at the time of communication. You acknowledge and agree, however, that you will still receive communications specifically relating to the reservation which you cannot unsubscribe from.

Liability Limitations:

Haute Dolci® shall not be liable for damages of any kind arising from the use of Haute Dolci® services, including, but not limited to loss, claim, damage, or any special, exemplary punitive, incidental or consequential damages of any kind whether based in contract, tort or otherwise. Haute Dolci® is not an agent of nor relates to any affiliated restaurant in which a User has made a reservation, aside from the services provided through Haute Dolci. To the maximum extent allowed by applicable law we exclude all liability and responsibility arising from any reliance placed on any content available from the Service. You bear the entire risk of the completeness, accuracy or usefulness of any content accessed on our Service.

Contact Us

This real-time booking service for restaurants is operated by Haute World/Resdiary (trading as Haute Dolci) of 1 Fishwick Park, Preston, PR! 4LZ. These terms and Conditions govern your use of the Service, which is provided to you by Haute World (trading as Haute Dolci) in association with participating restaurants. By using this Service, you are accepting these Terms and Conditions. You may contact us on +44 (0) 151 355 2554 or at info@hautedolci.co.uk or at www.hautedolci.co.uk